IT support, sized to your business
We manage and support your IT environment so you can focus on your business. Choose the engagement model that fits how your team works — per-user helpdesk, tiered packages, retainer block-hours, or per-incident support.
Why choose UCloud Asia as your MSP
IT is the new powerline for your business. A well-managed IT infrastructure increases your company's revenue and productivity.
Are you looking for a trustworthy managed service provider (MSP) to take care of your IT department? IT is the new powerline for your business. A well-managed IT infrastructure will increase your company's revenue and productivity.
At UCloud Asia, we help you manage and maintain a complete overview of your IT — so you can focus on running your business while we take care of the technology behind it.
From IT assets management and proactive monitoring to patch management and managed endpoint protection, our managed services keep your systems secure, up-to-date, and running at peak performance.
Not sure which plan fits? Discover your IT gaps first.
If you run IT alongside your real job, our Role Discovery tool shows where you stand — antivirus, backup, phishing training, vendors, BYOD, WFH, WiFi — and recommends the managed service that fills the gaps.
Four ways to engage our managed services
Every plan is quoted to fit your team size and scope. Enquire for a tailored quote and we'll recommend the right model for your business.
Per-User Helpdesk
A flat monthly rate per user for ongoing admin & helpdesk support across your team.
- Helpdesk via email, phone & WhatsApp
- User account & licence admin
- MFA & access policy enforcement
- Monthly utilisation report
Tiered Packages
Bundled packages — Essential, Secure, Fully Managed — at increasing scope and protection.
- Essential — core helpdesk & admin
- Secure — adds endpoint & email security
- Fully Managed — full IT outsourcing
- Scaled to your team size
Retainer / Block Hours
Pre-paid blocks of support hours, valid for a set period — ideal for project work.
- 10-hour or 20-hour blocks
- Valid for 6 months
- Carry-over within validity
- Project & ad-hoc support
Per-Incident Support
Pay-per-ticket support when you need occasional help without a monthly commitment.
- Single-ticket resolution
- Remote & on-site options
- No monthly minimum
- Best for one-off issues
What our managed services cover
Regardless of the plan you choose, these are the core activities we handle as your managed IT partner.
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